Your academic identity stays private.
This policy outlines exactly how we protect your identity, secure your assignment files, and ensure complete confidentiality.
Last Updated: March 21, 2026
Privacy Policy
Your academic privacy is our business. We collect only what is needed to process your order and deliver your assignment. Nothing more.
Information We Collect
We collect only the data necessary to process your order and deliver your assignment. We believe in data minimization — if we do not need it, we do not ask for it.
Account Information
When you sign up, we collect basic contact details to manage your orders.
- Email Address: Used for order delivery and password resets.
- Phone Number (Optional): Used only for urgent SMS updates regarding your deadline.
- Username/ID: A randomized ID used to identify you to writers.
Assignment Data
This includes the core materials required to complete your work.
- Assignment prompts, rubrics, and syllabus documents.
- Lecture notes, eBooks, or reference materials you upload.
- Draft files or previous work samples.
Do you store my credit card details?
Do you store my credit card details?
No. Never. All payments are processed via Stripe or PayPal. MyClassHelp never sees, processes, or stores your full credit card number. We only receive a transaction confirmation token to verify payment.
How We Use Your Information
We use your data strictly to fulfill the service you paid for. We do not sell your personal profile to data brokers.
- Order Fulfillment: Matching your assignment requirements with the most qualified expert.
- Quality Assurance: Reviewing the final output against your provided rubric.
- Communication: Notifying you when a draft is ready or if a writer has a question.
- Fraud Prevention: Detecting unusual login patterns to protect your account.
Academic Anonymity
We employ strict protocols to ensure your use of our service remains private.
The No-Repository Policy
Unlike some services, we do not upload your completed papers to public databases or institutional repositories like standard Turnitin. We use private, non-repository plagiarism checkers. This means your assignment will not be flagged as previously submitted if your university scans it later.
Writer Confidentiality
We operate a Double-Blind communication system to protect both you and the writer.
- You are anonymous to the writer: They see Student #8492, not your name or university.
- The writer is anonymous to you: You see Tutor #104, protecting their professional identity.
- File Scrubbing: Our system automatically attempts to remove metadata from Word documents before delivery.
Can my university find out I used this site?
Can my university find out I used this site?
Not from us. We do not share data with universities, colleges, or academic integrity boards. Our database is encrypted and private. Unless you tell them yourself, there is no link between your personal identity and our service.
Data Sharing
We do not sell your personal data. We only share necessary data with trusted infrastructure partners to keep the site running.
| Partner Type | What They See | Purpose |
|---|---|---|
| Payment Processors (Stripe/PayPal) | Transaction ID, Amount, Billing Address | To process your payment securely. |
| Cloud Hosting (AWS) | Encrypted Files, Database Logs | To host the website and store files. |
| Email Services (SendGrid) | Email Address | To send Order Complete notifications. |
| Writers/Tutors | Assignment Instructions Only | To complete the work. They do not see your billing info. |
Your Rights
You own your data. We provide tools for you to exercise your rights regardless of your location.
Right to Access and Portability
You can request a copy of all personal data we hold about you including order history and uploaded files. You can download this from your dashboard or email us directly.
Right to Deletion
You can request the permanent deletion of your account. This includes removal of your email from our marketing lists, deletion of your personal profile, and permanent deletion of all uploaded assignment files from our servers.
Note: Financial transaction records may be kept for 7 years as required by tax law, but these are decoupled from your academic profile.
California Residents (CCPA/CPRA)
We do not sell your personal information for money. However, under California law, using advertising cookies can be classified as sharing (see our Cookie Policy for detailed tracking controls). You have the right to opt-out of this.
- Opt-Out: Click the Do Not Sell My Info link in the footer.
- GPC: We honor Global Privacy Control signals.
Data Retention
We keep your data only as long as necessary.
- Active Accounts: We keep your order history so you can download old assignments if you lose them.
- Inactive Accounts: Accounts inactive for 5 or more years may be anonymized.
- Assignment Files: We retain completed papers to handle revision requests. You can manually delete these from your dashboard at any time.
Security Measures
We use enterprise-grade security to protect your academic future.
- SSL Encryption: All data in transit is encrypted via TLS 1.2 or higher.
- Encryption at Rest: Sensitive files are encrypted on our servers.
- Access Control: Strict role-based access. Support agents cannot see your password.
Contact Our Privacy Officer
If you have concerns about your confidentiality or want to exercise a data right, contact us directly at [email protected]. Urgent issues can be raised via the 24/7 Live Chat by asking for a supervisor.
Questions Students Ask Before Getting Help
How do I delete my data after graduation?
How do I delete my data after graduation?
Simply email [email protected] with the subject line Delete My Account. We will scrub your academic history and files from our active database within 30 days.